Shipping policy

Thank you for choosing SoleGuard. We are committed to providing you with a seamless shopping experience and ensuring your orders are delivered safely and efficiently. Please review our shipping guidelines below to understand how we manage our deliveries across Canada.

1. Free Nationwide Shipping

To provide maximum value to our customers, we offer 100% Free Shipping on all orders all over Canada. There are no minimum spending requirements, no hidden handling fees, and no unexpected charges at checkout.

2. Order Processing & Handling Time

  • Processing Time: All orders are processed, quality-checked, and packaged within 1 to 3 business days (excluding weekends and statutory Canadian holidays) after your payment is confirmed.

  • Once your order is dispatched, you will automatically receive an email notification containing your shipping details and tracking link.

3. Estimated Delivery Time

We partner with premium courier services to ensure your package arrives securely. Our standard delivery timelines across Canada are:

  • Standard Free Delivery: 3 to 7 business days.

Note: While most packages arrive within this timeframe, delivery windows are estimates and may vary slightly due to courier delays, peak seasonal volumes, or remote regional locations.

4. Order Tracking

We believe in full transparency. As soon as your order leaves our facility, a Tracking Number will be emailed to you. You can use this number to track your shipment’s progress in real-time. Please allow up to 24 hours for the tracking status to activate on the carrier's system.

5. Address Accuracy & Delivery Issues

Please ensure that your shipping address is accurate and complete at checkout. SoleGuard cannot be held responsible for delivery failures resulting from incorrect or incomplete addresses provided by the customer. If a package is returned to us due to an address error, the customer may be responsible for subsequent reshipment fees.

6. Contact Us

For any questions regarding your shipment, delivery updates, or bulk orders, please feel free to reach out to our support team:

  • Email: tanveernaqvi296@gmail.com

  • Phone: +1 343-512-9894

  • Business Address: 207-30 Intermodal Dr, Brampton, ON L6T 5K1, Canada